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ISO 9001 AND 27001 for a third successive year

Clearview have been certificated for a further 12 months for ISO 9001:2015 and ISO 27001:2013 following a recent external audit and inspection. This is now our third successive year of successful certification for both standards.
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Customer profiling and how to approach it

Customer profiling is a way to create a portrait of your customers to help you make design decisions concerning your products and services.
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Meet Dexy - our new apprentice

As an apprentice software developer, Dexy is now a member of the development team and will be working to gain his software development technician level 3 with the help of the apprenticeship provider QA Limited.

 

 


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Case study: Rooftop Housing Group have implemented the Clearview competency assessment module to enhance their employee appraisal process.
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News: We are running a survey to establish current performance management practices in business today. 5 minutes to complete and pre-release access to the report on completion.
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Blog: The hitchhikers guide to travelling your performance management journey
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Blog: Ding! Oh no, the dreaded "update your risks" reminder email has arrived in my inbox and woken me up. At first you ignore it, hit the snooze, but it's still there..
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White paper: This best practice guide gives an introduction to risk management and provides best practice guidance on the main elements of an organisation’s risk management framework.
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Our customers say that we are great trainers. So we've decided to share our top tips so you can be a great trainer too.
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White paper: Clearview recently conducted a survey of UK businesses across a range of industry sectors to explore how business intelligence and reporting solutions are utilised and what the ideal solution might look like.
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Blog: The business case for a single customer view is well established. Having the right customer relationships increases trust and loyalty, resulting in more repeat business and can lead to customers recommending you to friends and colleagues.
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Case study: Find out how The Torch Theatre achieved an eight-fold increase in their dance audiences in just a few months.
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News: On the 5th of July 2016 Clearview held a ‘Wear Something Different To Work Day’ in order to raise money and awareness for Action This Day, a charity which works with disadvantaged children in Kenya to help them break the cycle of poverty through education.
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Blog: Organisations have detailed risk registers and control functions, this is no longer sufficient; you must now ensure that clear roles and responsibilities are defined and individuals accountable for risks and their management.
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Blog: Are you feeling overwhelmed with performance data, reports, dashboards, scorecards and metrics? Does it feel like you measure and monitor everything that moves?
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Case study: Internal innovation delivers substantial performance and customer service improvements for the Wrekin Housing Trust
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Blog: In a rapidly changing world how do you ensure that you put your limited resources behind what you’re striving to achieve?
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Case study: Discover how Thames Valley Housing have used Clearview and data to generate a financial model to understand the impact of right-to-buy and pay-to-stay on their organisation.
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Blog: When making decisions you increasingly need to find the balance between your thinking head and your gut instinct. Big data presents an opportunity for better, data-informed decision making. Can you ignore it?
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Case study: Learn how Locala derive tangible value from their data to improve the quality of care and service delivery to their customers
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Case study: Derby Homes explain how Clearview's Customer insight has helped them achieve their customer centric strategy.
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Blog: How can MOSAIC help assess the impact of changing housing initiatives?
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Blog: If you are considering ISO 9001 or 14001 accreditation, Clearview's Service excellence module will be able to help.