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ISO 9001 AND 27001 for a third successive year

Clearview have been certificated for a further 12 months for ISO 9001:2015 and ISO 27001:2013 following a recent external audit and inspection. This is now our third successive year of successful certification for both standards.
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Customer profiling and how to approach it

Customer profiling is a way to create a portrait of your customers to help you make design decisions concerning your products and services.
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Meet Dexy - our new apprentice

As an apprentice software developer, Dexy is now a member of the development team and will be working to gain his software development technician level 3 with the help of the apprenticeship provider QA Limited.

 

 


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Clearview have been certificated for a further 12 months for ISO 9001:2015 and ISO 27001:2013 following a recent external audit and inspection. This is now our third successive year of successful certification for both standards.
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Customer profiling is a way to create a portrait of your customers to help you make design decisions concerning your products and services.
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As an apprentice software developer, Dexy is now a member of the development team and will be working to gain his software development technician level 3 with the help of the apprenticeship provider QA Limited.
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Clearview decided this year to improve their Corporate Social Responsibility and made a decision to fundraise towards a community defibrillator for their business park in Hallow. The fundraising consisted of Ellie and Katie from Clearview completing a skydive and a cake sales with a raffle on the Elgar Business Centre to reach the target.
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The new Clearview system will enable us to join up performance and risk management linked to the council's business plan and objectives
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The basic idea behind the phrase ‘big data’ is that everything we do is increasingly leaving a digital footprint (data) which can be used and analysed.
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Attaining and maintaining ISO 9001 and ISO 27001 certification is no walk in the park. This is our experience of using a variety of software tools including the Clearview strategy and performance suite to streamline our processes and maintain our ISO certifications with minimal amounts of administrative overhead.
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Clearview and Engage Property Technology have launched a new partnership for the UKs Housing sector. This relationship brings together Clearview’s Customer insight and action platform with Engage’s customer digital journey portal.
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Performance management software is any computer program that makes it possible for organisations to monitor and optimise their effectiveness
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In this connected age, customers across all sectors expect more than they ever have before from the services they consume. For businesses this presents a challenge in meeting with ever-changing demands in order to secure long-term sustainability. This applies to the housing sector as much as it does to retail or entertainment.
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There are many reasons to have a voice of the customer dimension to your digital journey project. You need to understand the effect of changes on all of your customers.
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Customer insight and action is critical for business success! In order to ensure effective customer engagement, it is critical that you access the right information at the right time, from the right people, in the right way. Don’t just assume you know who your customers are, and what they want!
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SWOT analysis, is an acronym commonly used in the world of business standing for strengths, weaknesses, opportunities and threats.
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Customer engagement is all about deepening your relationship with your current customers as well as establishing new, high value customer relationships.
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On Sunday 2nd July 2017, our Managing Director Mark Hobart completed a 100km bike ride to raise money for the St Richard's Hospice.
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Over the May bank holiday weekend 2017, St Phillip and St James' Church in Hallow held a flower festival in order to raise funds to purchase a new roof for the church, as it is in desperate need of repair.
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On the 31st May 2017, Ellie and Katie, both employees at Clearview Systems completed a skydive in order to raise money for a publically available defibrillator
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In this blog article we explore the meaning behind the phrase “three lines of defence.” For those organisation’s utilising this approach, the definition and meaning is obvious, but for others the definition is cloudy to say the least.
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Ellie Durn and Katie Hawkins, employees at Clearview Systems, will be skydiving on the 31st May in order to raise enough funds to purchase a community defibrillator for the Elgar Business Centre and surrounding villages.
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In February 2017, Tai Calon first became our customer when they purchased the Customer Engagement Suite. Ross Watts, Head of Communities at Tai Calon, tells us more about customer engagement and the challenges they faced as an organisation.
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